Cancel/Change Order
Order Change & Cancellation Policy
At Halapps, we understand that customers may occasionally need to update or correct an order shortly after checkout. Since many items move into preparation quickly—especially customized or personalized products—we provide a short flexibility window that allows adjustments without disrupting production. Our goal is to balance customer convenience with smooth, uninterrupted operations once processing begins.
4-Hour Modification Window
Customers have a strict 4-hour window after placing an order to request any change or cancellation. After this time, the order automatically enters processing and can no longer be modified.
During the first 4 hours, you can request:
- Size changes
- Color or style adjustments
- Updates to personalization or custom text
- Replacement of uploaded images or design files
- Product quantity or variant changes
- Shipping address updates
- Full order cancellation
Once the 4-hour window ends, all information becomes final.
Why Changes Aren’t Allowed After 4 Hours
When the adjustment window closes, your order enters the production queue. At that point, our team begins preparing:
- Reviewing custom files
- Setting up printing or production instructions
- Allocating materials and inventory
- Scheduling your order in the workflow
Changes after this point would cause delays, material waste, or disruptions, so the policy applies equally to all customers.
How to Request a Change (Within 4 Hours)
If you need to make a correction, please act immediately.
The quickest method is email.
Send your request to: support@halapps.com
Use this subject line for fastest support:
“URGENT: Order [Your Order Number] – Change or Cancellation”
Include:
- Your full name
- Email used at checkout
- Order number
- Clear explanation of the change you need
Examples:
- “Please update my size from L to XL.”
- “I need to cancel my order.”
- “Please replace the uploaded file with the attached image.”
- “Please update my shipping address to: [new address].”
You may also contact us through halapps.com, but email is best for urgent requests.
Requests sent after the 4-hour period will be declined.
No Changes After 4 Hours
After processing begins, the following cannot be changed:
- Size or color
- Custom text or personalization
- Uploaded images
- Order quantity
- Shipping address
- Order cancellation
This rule ensures fair, efficient fulfillment for all customers.
Customer Responsibility for Correct Address
Customers must ensure their shipping address is accurate and complete at checkout. Please double-check:
- Street name and number
- Apartment, suite, or unit number
- City, state, ZIP code
- Correct spelling
- Valid address recognized by carriers
Incorrect addresses can lead to delivery failures.
If the Address Is Incorrect
If a carrier cannot deliver due to an incorrect or incomplete address, the customer will be responsible for any re-shipping fees.
Common issues include:
- Missing unit number
- Incorrect ZIP code
- Misspelled street name
- Invalid address
If tracking shows delivery to the address provided, Halapps is not responsible for refund or replacement.
Customer Support
For questions, change requests, or delivery concerns, contact us anytime.
📧 Email: support@halapps.com
🏢 LLC: HALAPPS
📍 Address: 1340 Valero Drive, New Braunfels, TX 78130, United States
🌐 Website: halapps.com
We’re here to help with anything you need.