Summary

1. Shipping Coverage

Halapps currently ships orders only within the United States.

We do not offer international shipping. Orders submitted with a delivery address outside the United States cannot be fulfilled and may be canceled and refunded to the original payment method.

Customers are responsible for providing a complete and accurate shipping address during checkout.

2. Order Cut-Off Time

Our order cut-off time is 5:00 PM Eastern Time (ET), Monday through Friday.

Orders placed before 5:00 PM ET on a business day may begin processing that business day. Orders placed after 5:00 PM ET, on weekends, or on applicable holidays will begin processing on the next business day.

The cut-off time determines when order processing begins and does not represent a guaranteed delivery time.

3. Order Processing Time

Orders are normally prepared for shipment within 1–2 business days, Monday through Friday, after order acceptance.

Processing includes:

• Order verification
• Payment confirmation
• Product preparation
• Packaging
• Handover to the shipping carrier

Saturdays, Sundays, and applicable holidays are not counted as processing business days.

4. Estimated Shipping Time

After an order has been processed and handed to the carrier, estimated shipping time is:

2–5 business days, Monday through Friday, depending on the delivery location.

Some orders may arrive sooner than the estimated timeframe. Delivery estimates are not guarantees because actual transit times may be affected by carrier operations, destination, weather, holidays, or other circumstances outside our reasonable control.

Based on our normal processing and shipping times, customers should generally expect delivery within approximately 3–7 business days after order acceptance.

5. Shipping Fee

We charge a flat standard shipping fee of $6.99 USD per order.

The shipping fee:

• Applies to all orders shipped within our supported U.S. delivery area
• Is charged once per order
• Does not change based on the number of eligible items in the order
• Is displayed during checkout before payment is completed
• Has no additional tax charged on the shipping fee

Customers can review the shipping charge and complete order total before submitting payment.

6. Taxes and Additional Charges

Any applicable product sales tax will be calculated and displayed during checkout based on the order and delivery location as required by applicable law.

No tax is charged on the $6.99 standard shipping fee.

Halapps does not charge undisclosed shipping or handling fees. Any amount payable to Halapps will be presented to the customer before the order is submitted.

Because we do not ship internationally, customers are not charged international customs duties or import fees by Halapps.

7. Shipping Carriers

Depending on the order and destination, Halapps may use one of the following carriers:

• USPS
• UPS
• FedEx

The carrier used for a specific order may be selected based on destination, package characteristics, and available shipping services.

8. Order Tracking

When tracking information is available, customers will receive shipment information using the contact details provided with their order.

Please allow time after shipment confirmation for the carrier’s tracking system to register or update the package status.

Carrier tracking estimates may change while a package is in transit.

9. Address Accuracy

Customers must provide a complete and accurate shipping address when placing an order.

Before submitting your order, please verify:

• Recipient name
• Street address
• Apartment, suite, or unit number, if applicable
• City
• State
• ZIP code

If you discover an address error after placing an order, contact us as soon as possible. We cannot guarantee that an address can be changed after processing or shipment has begun.

10. Delivery Delays

While our normal shipping time is 2–5 business days after processing, occasional delays may occur due to circumstances such as:

• Severe weather
• Carrier disruptions
• High-volume holiday periods
• Transportation interruptions
• Incorrect or incomplete delivery information
• Other events outside our reasonable control

If a delay occurs, carrier tracking information may provide an updated estimated delivery date.

11. Missing or Undelivered Packages

If your tracking information shows that a package has not been delivered within the expected timeframe, please first review the latest carrier tracking information.

You may then contact Halapps at support@halapps.com with your order number and relevant shipment details so that we can review the order and available tracking information.

If a package is confirmed lost in transit, we will handle the affected order in accordance with the circumstances of the shipment and applicable consumer protection requirements.

12. Damaged Packages or Incorrect Items

If your order arrives damaged or you receive an incorrect item, contact us promptly at support@halapps.com.

Please provide:

• Your order number
• A description of the issue
• The affected product information
• Clear photographs of the product and packaging when reasonably necessary to verify shipping damage or an incorrect item

After reviewing the issue, we will provide the appropriate resolution in accordance with our applicable return and refund terms and consumer protection requirements.

13. Returns and Refunds

Returns, exchanges, eligibility conditions, return timelines, refund processing, and applicable return shipping arrangements are governed by our separate Return & Refund Policy.

Shipping charges and refund treatment will be handled according to the terms disclosed in that policy and any rights available under applicable law.

14. Contact Information

For questions about shipping, delivery, tracking, or an existing order, contact:

Messages received outside support hours will be reviewed during the next available support period.

15. Shipping Policy Updates

Halapps may update this Shipping Policy when necessary to reflect changes to our shipping services, carriers, operating procedures, or applicable requirements.

Any updated policy will be published on halapps.com with a revised effective date. The shipping terms presented and accepted when an order is placed will apply to that order, subject to applicable law.