Summary

1. 30-Day Return Policy

Halapps accepts eligible returns requested within 30 days of delivery.

The 30-day return period begins on the date the carrier’s tracking information confirms that the order was delivered.

For example, if your order is delivered on August 10, your return request must be submitted within 30 calendar days of August 10.

Return requests submitted after the 30-day return period may not be eligible unless otherwise required by applicable law.

2. Return Eligibility

To qualify for a standard return, the product must generally:

• Be returned within the 30-day return period
• Be unused and unworn
• Be in substantially the same condition in which it was received
• Include the original packaging, tags, accessories, and components supplied with the product, where applicable
• Include valid proof of purchase or an identifiable Halapps order number

Customers may open or reasonably inspect a product to determine its nature, characteristics, or suitability. However, products showing damage, excessive use, alteration, or deterioration caused after delivery may not qualify for a standard discretionary return, except where applicable consumer protection law provides otherwise.

3. How to Request a Return

To request a return, email:
support@halapps.com

Please include:

• Your full name
• Order number
• Product you wish to return
• Reason for the return
• Relevant photographs if the product arrived damaged, defective, or incorrect

We will review your request and provide return instructions if the return is eligible.

Do not send a return before receiving return authorization and instructions from Halapps.

4. Free Return Shipping

Halapps provides free return shipping for approved returns.

Once your return request has been reviewed and accepted:

• We will send a prepaid return shipping label to the email address associated with your order.
• Download the return label.
• Print the label.
• Securely package the eligible item.
• Attach the label to the package according to the instructions provided.
• Deliver the package to the specified carrier or authorized drop-off location.

When an approved prepaid return label issued by Halapps is used correctly, the customer will not be charged a return shipping fee.

5. Return Address

Approved returns are sent to:

Customers should follow the return instructions and use the approved return label provided by Halapps.

Sending an item independently without following the approved return procedure may cause delays in identifying or processing the return.

6. Restocking and Storage Fees

Halapps does not charge restocking or storage fees for eligible returns.

Restocking / Storage Fee: $0.00

No additional handling fee will be deducted solely because an eligible product is returned under this policy.

7. Return Inspection

After a returned item arrives, we will inspect it to verify:

• The correct product was returned
• The returned product corresponds to the relevant order
• The return meets the applicable eligibility requirements
• The product and included components are in the expected condition

If additional information is reasonably required to process the return, we may contact the customer using the contact information associated with the order.

8. Refund Processing Time

Once the returned item has been received, inspected, and approved, Halapps will process the refund within 7 business days.

Refunds are issued to the original payment method used for the purchase.

After we issue the refund, your bank, card issuer, payment provider, or financial institution may require additional time to post the funds to your account. This additional financial institution processing period is outside Halapps’ control.

9. Refund Amount

For an eligible standard return, the refund will cover the amount eligible for reimbursement under this policy.

The original $6.99 standard outbound shipping fee is non-refundable for discretionary returns, unless the return results from an error by Halapps, a defective or damaged product, an incorrect item, or applicable law requires the original shipping charge to be refunded.

Approved return shipping is free when the prepaid return label provided by Halapps is used as instructed.

Any applicable taxes will be refunded when required based on the refunded merchandise and applicable law.

10. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your bag arrives:

• Damaged
• Defective
• With a material manufacturing issue
• Different from the product ordered
• Missing an item from the order

contact support@halapps.com promptly after discovering the problem.

Include your order number, a description of the issue, and clear photographs where reasonably necessary to verify the problem.

If we confirm that the product was damaged, defective, or incorrectly fulfilled, we will provide an appropriate remedy, which may include a replacement or refund depending on the circumstances and applicable consumer rights.

Customers will not be required to pay return shipping costs for an approved return caused by our error or an eligible product issue.

11. Exchanges

Eligible products may be exchanged within the 30-day return period, subject to product availability.

To request an exchange, email support@halapps.com with your order number and the product you wish to exchange.

If the requested replacement is unavailable, we may process an eligible refund to the original payment method instead.

Approved exchange returns are eligible for the same free prepaid return shipping procedure described in this policy.

12. Non-Returnable Items

A standard discretionary return may be refused for:

• Products returned after the 30-day return period
• Products showing damage caused by misuse, improper handling, or unauthorized alteration after delivery
• Products that cannot reasonably be identified as having been purchased from Halapps
• Products missing significant components due to the customer’s actions
• Items specifically identified as final sale or non-returnable before purchase, where such restrictions are permitted by applicable law

These restrictions do not limit any mandatory rights or remedies available to customers for defective, damaged, incorrectly supplied, or otherwise non-conforming products under applicable law.

13. Sale and Promotional Items

Unless a product is clearly identified as final sale or otherwise subject to a disclosed return restriction before purchase, eligible sale and promotional items may be returned under the same 30-day return requirements described in this policy.

Any return restriction applicable to a particular product will be disclosed before purchase where required.

14. Return Packages Lost in Transit

Customers should use the prepaid return label and return instructions supplied by Halapps.

We recommend retaining the carrier receipt or other proof of return until your refund or exchange has been completed.

If tracking for an authorized return indicates an unexpected shipping problem, contact support@halapps.com with your order and return information so we can review the shipment.

15. Refund Not Received

If we have confirmed that your refund was issued but it has not yet appeared in your account, please allow your payment provider’s normal processing time.

If the expected processing period has passed, contact your bank, card issuer, or payment provider first because posting times vary between financial institutions.

You may also contact support@halapps.com for information about the refund processed by Halapps.

16. Order Cancellations

Returns under this policy apply primarily to products that have already been delivered.

Requests to cancel or modify an order before shipment are subject to our separate Order Cancellation & Change Policy.

If an order has already entered fulfillment or has been shipped and can no longer be canceled, the customer may request an eligible return after delivery under this Return & Refund Policy.

17. Original Shipping Charges

Halapps charges a standard $6.99 shipping fee per order for U.S. deliveries.

For ordinary discretionary returns, the original shipping charge is not refundable.

If the return is required because Halapps sent an incorrect product or because an eligible product arrived damaged or defective, the original shipping charge associated with the affected product or order will be refunded when appropriate.

Nothing in this section limits refund rights that cannot legally be excluded.

18. Contact Information

For return, exchange, refund, or order-related questions, contact:

Requests received outside support hours will be reviewed during the next available support period.

19. Policy Updates

Halapps may update this Return & Refund Policy when necessary to reflect changes to our operations, procedures, or applicable legal requirements.

Any revised policy will be published on halapps.com with an updated effective date.

Changes to this policy will not reduce rights that already apply to an order under applicable consumer protection law.