Summary

1. Canceling an Order

If you wish to cancel an order, contact Halapps at support@halapps.com as soon as possible after placing your order.

We can cancel an order when the cancellation request is received and processed before the order has entered a stage where cancellation is no longer operationally possible.

Because orders may begin processing quickly, submitting a cancellation request does not automatically guarantee that the order can be canceled.

There is no cancellation fee for an order that we successfully cancel.

2. How to Request a Cancellation

To request an order cancellation, email:
support@halapps.com

Include:

• Your full name
• Order number
• Email address associated with the order
• A clear statement that you want to cancel the order

We will review the current status of the order and confirm whether cancellation is still possible.

Please do not consider an order canceled until you receive confirmation from Halapps.

3. Changing an Order

If you need to modify an order, contact support@halapps.com as soon as possible.

Depending on the order status, we may be able to assist with changes such as:

• Correcting the recipient name
• Correcting a shipping address
• Updating certain order details
• Changing an eligible product selection, where available
• Correcting other information submitted with the order

Changes are subject to order status, inventory availability, payment requirements, and fulfillment status.

There is no order modification fee for a change that Halapps is able to complete.

4. Shipping Address Changes

Customers are responsible for reviewing their shipping address before completing checkout.

If you discover an error after placing an order, email support@halapps.com immediately with:

• Order number
• Original shipping information
• Correct shipping information

We will attempt to update the address if the order has not progressed too far in fulfillment.

Once an order has been shipped or transferred to the carrier, Halapps cannot guarantee that the delivery address can be changed.

For security and fraud-prevention reasons, certain significant address changes may require additional verification or cancellation and replacement of the original order.

5. Product Changes

If you selected the wrong eligible product, option, or quantity, contact us as soon as possible.

A requested change is subject to:

• Product availability
• Current order status
• Price differences
• Payment authorization
• Fulfillment status

If the requested change cannot be made directly, we may cancel the original order when cancellation remains possible so that a new order can be placed.

We will not make undisclosed substitutions without the customer’s authorization.

6. Order Processing Schedule

Halapps uses the following standard processing schedule:

Orders placed after 5:00 PM ET, on weekends, or on applicable holidays normally begin processing on the next business day.

Because fulfillment may begin before a customer service request is reviewed, customers should submit cancellation or modification requests as soon as an error or change is identified.

7. Orders That Have Already Been Processed

Once an order has entered advanced fulfillment, been packed for carrier handoff, or otherwise reached a stage where cancellation is no longer reasonably possible, we may be unable to cancel or modify it.

If this occurs, the order will continue through the normal shipping process.

After delivery, eligible products may be returned according to our Return & Refund Policy, including the applicable 30-day return window.

8. Orders That Have Already Shipped

An order normally cannot be canceled after it has been transferred to USPS, UPS, FedEx, or another applicable carrier.

If the order has already shipped, customers should wait for delivery and then follow the return procedure for an eligible return.

Customers should not refuse delivery or independently redirect a package unless instructed to do so by Halapps or the applicable carrier, as this may delay return identification and refund processing.

9. Refunds for Successfully Canceled Orders

If Halapps successfully cancels an order after payment has already been collected, the customer will receive a full refund of the amount paid for the canceled order, including applicable product charges, shipping charges, and taxes collected for that canceled order.

There is no cancellation fee.

Halapps will process the cancellation refund to the original payment method within 7 business days after the cancellation is confirmed.

After we issue the refund, the customer’s bank, card issuer, or payment provider may require additional time to post the funds. Financial institution processing times are outside Halapps’ control.

10. Payment Differences for Order Changes

If an approved order modification changes the order total, any additional charge or refund will be disclosed before the modification is finalized where applicable.

We will not intentionally charge an undisclosed additional amount.

If the modification cannot be processed using the original transaction, we may cancel the eligible original order and ask the customer to place a new order with the correct products or information.

11. Halapps-Initiated Cancellations

In limited circumstances, Halapps may need to cancel an order.

Reasons may include:

• Product unavailability
• Payment authorization failure
• Incomplete or invalid payment information
• Unsupported delivery address
• Inability to fulfill the order
• Duplicate orders confirmed as unintended
• Suspected fraudulent or unauthorized transactions
• Material pricing or product-information errors
• Legal or regulatory requirements

If Halapps cancels an order after payment has been successfully collected, we will refund the applicable amount to the original payment method.

We will not retain payment for merchandise that we cancel and do not fulfill.

12. Product Unavailability

Although we work to maintain accurate product availability information, inventory may occasionally become unavailable after an order is submitted.

If an ordered product cannot be fulfilled, we will notify the customer and cancel the affected product or order.

Any payment collected for the canceled item will be refunded to the original payment method.

We will not substitute another product without the customer’s authorization.

13. Incorrect Pricing or Product Information

We aim to maintain accurate product descriptions and pricing.

If a material pricing, product, or technical error is identified before fulfillment, we may contact the customer with accurate information and, where appropriate, cancel the affected transaction.

If an affected paid order is canceled, the applicable payment will be refunded to the original payment method.

Nothing in this section limits mandatory rights provided by applicable consumer protection law.

14. Duplicate Orders

If you accidentally place the same order more than once, contact support@halapps.com immediately and identify the duplicate order numbers.

If the duplicate order has not progressed beyond the point where cancellation is possible, we will attempt to cancel it without a cancellation fee.

If it has already shipped, the applicable return procedure may be used after delivery.

15. Returns After an Unsuccessful Cancellation

If a cancellation request cannot be completed because the order has already progressed through fulfillment or shipment, this does not automatically eliminate your ability to return an eligible product.

Halapps provides a 30-day return window from the date of delivery for eligible products.

For approved returns:

• Return shipping is free
• A prepaid return label is sent by email
• The customer can download and print the label
• Restocking / storage fee is $0
• Eligible refunds are processed within 7 business days after the return is received, inspected, and approved

Complete conditions are provided in our Return & Refund Policy.

16. Shipping Information

Orders that cannot be canceled will continue under our normal shipping terms:

• Shipping Area: United States only
• Order Cut-Off: 5:00 PM ET, Monday–Friday
• Processing: 1–2 business days, Monday–Friday
• Estimated Shipping Time: 2–5 business days, Monday–Friday
• Standard Shipping Fee: $6.99 USD per order
• Carriers: USPS, UPS, or FedEx

Complete delivery terms are available in our Shipping Policy.

17. Customer Responsibility

Customers should review all order information carefully before submitting payment, particularly:

• Product
• Product options
• Quantity
• Recipient name
• Shipping address
• Email address
• Billing information
• Final order total

Promptly reporting an error gives us the best opportunity to modify or cancel an order before fulfillment progresses.

18. Consumer Rights

Nothing in this policy is intended to waive, restrict, or exclude consumer rights that cannot legally be waived.

Where applicable law provides additional cancellation, refund, replacement, or other mandatory rights, those rights will apply.

19. Contact Information

For cancellation or order modification requests, contact:

To help us identify your order quickly, include your order number in your email.

20. Policy Updates

Halapps may update this Order Cancellation & Change Policy when necessary to reflect changes to our fulfillment procedures, business operations, or applicable requirements.

Any revised policy will be published on halapps.com with an updated effective date.

Changes will not retroactively reduce mandatory rights applicable to orders already placed.